In order to let every PriorityPlus customer enjoy their full services, SmarTone-Vodafone offers support service and oversea information. Customers can now get emergency assistance wherever they travel or working overseas.

The PriorityPlus overseas services that SmarTone-Vodafone offers includes:

	24-hour Travel and Medical Hotline
	International Phone and Contact List Recovery Hotline

So whether in Hong Kong or abroad, PriorityPlus customers will always have a travel and medical advisory and help line to turn to.

24-hour Advisory Travel and Medical Hotline
When planning a trip, a call to a travel specialist will provide PriorityPlus customers with useful pre-travel medical and travel advice. From visa to inoculation requirements, this service provides customers with instant answers and advice.

The service also provides medical advice over the phone. Plus, our team can help customers set appointments with physicians, hospitals, clinics and dentists. For emergency and non-emergency medical advice, a team is on hand to assist at all times.

Assistance such as credit card replacement, interpreter services, prescription replacement and guarantee of medical expenses are also available.

International Phone and Contact List Recovery Hotline
This service caters to PriorityPlus customers who lose their mobile phones while abroad. Immediate assistance is at hand with a simple call to a 24-hour international toll-free number at (800) 2880 2688.

We also encourage PriorityPlus customers to back up their contact number list with us periodically or prior to any trip. By doing so, instant recovery of the list is possible in the event of a lost phone.