Voice mail - User guide

Voice mail provides you with a fast and convenient service that is so easy to use and you'll never miss a call again.

Activate Mailbox via your handset:
Key in

Checking your messages

Location	Access Code	Airtime Charges
Hong Kong	Key in on your handset	Normal airtime charges apply
Hong Kong	Dialling via tone-dial fixed line or any mobile phone.*	HK$1 is charged per call
Abroad	Press on your mobile phone*	131 Phone Home roaming charges will apply once you have been connected to voice mail
	Press on your handset*	HK$1 per access plus roaming charges
	Press IDD access code via any touch-tone phone*	HK $1 per access plus relevant IDD charge

*After you're connected, press

to interrupt your greeting and enter your PIN at the prompt (preset PIN is 1234)

How to set up voice mail
Dial

from your handset then press

and follow the prompts to set the following features:

Call forward to voice mail
Divert all incoming calls to voice mail service by pressing

Change your greeting
You can record a personal greeting of up to 30 seconds to prompt your callers to leave a message in your mailbox. You can change your greeting anytime you wish. For access method, please refer to voice mail features overview.

Change personal PIN
The default PIN is preset to 1234. You can change your PIN anytime to enhance security for access method, please refer to voice mail features overview. Choose any 4 to 10 digit combinations (do not use 0, * or #).

Change your message alert mode
You can choose between auto message delivery or SMS alert

*	Only applicable to retrieving message by pressing from your handset