Secretarial service - User guide

Workflow Overview

Checking your messages

To view messages on your handset
When your handset receives an incoming message, you will hear an alert tone and a

symbol will be displayed. You can then retrieve the message via your mobile phone. Please refer to your handset user guide for operation details.
When the message capacity of your SIM or phone is full, the

symbol will flash to warn you that no further message can be received until you delete some of the old messages in memory.

To check your messages with the service operator¹

Methods	Hong Kong	Roaming Countries
Dial on your mobile phone²
Dial your messaging number via your handset² or touch-tone phone	e.g. 9165 XXXX	e.g. +852 9165 XXXX
Switch off your mobile phone and dial your own mobile number via any other phone	e.g. 9012 XXXX	e.g. +852 9012 XXXX
Divert all your incoming calls to our secretarial service operator, then dial your own mobile number via a handset² / touch-tone phone	Press , then dial 9012 XXXX	Press , then dial +852 9012 XXXX
Access 131 Phone Home		Press

Remarks