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Check account balance
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We will inform you your total balance on your service activation date and on every monthly payment date. |
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You can check current account balance and per minute rate anytime by pressing     on your handset. |
Need help or want to know something, SmarTone-Vodafone is always willing to lend a hand.
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Call Hotline, please press . Per minute rate applies |
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When roaming, you can press   |
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Visit any SmarTone-Vodafone store |
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Call 2880 2688 for lost phone |
PayGo PIN
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Upon service activation, you will receive your 6-digit PIN via SMS |
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PIN is required for top up your account at website, download and browse SmarTone iN! on 3G / SmarTone iN! |
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To change PIN, please press   . The new PIN will be effective immediately. |
Sales outlets
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It is convenient to purchase a PayGo and PayGo top up voucher at any SmarTone-Vodafone store. |
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PayGo top up vouchers are also available at over 800 newsstands all over town displaying SmarTone-Vodafone signage. |
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Please select your nearest SmarTone-Vodafone store below. |
 |  |  Aberdeen | | | Address: | Shop G7, G/F, Goodview Centre, 12 Wu Pak Street
(Intersection of Wu Pak St and Tung Sing Rd, near Aberdeen Praya Road Bus Terminus) | | Office Hour: | Mon-Sat: 10:00am-9:00pm; Sun/PH: 11:00am-9:00pm | | Services: | | - | SmarTone-Vodafone Sales & Customer Service Centre | | - | Bill Settlement | | - | New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase | | - | Change Ownership |
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| | Causeway Bay | | | Address: | G/F, 58 Percival Street
| | Office Hour: | Mon-Sat: 10:30am-10:30pm; Sun/PH: 10:30am-10:00pm | | Services: | | - | SmarTone-Vodafone Sales & Customer Service Centre | | - | Bill Settlement | | - | Service Change/Reconnection | | - | New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase | | - | Change Ownership |
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| | Causeway Bay | | | Address: | Suite 1705-9, 17/F, Hang Lung Centre, 2-20 Paterson Street
| | Office Hour: | Mon-Sat: 10:00am-9:00pm; Sun/PH: 11:00am-9:00pm | | Services: | | - | SmarTone-Vodafone Sales & Customer Service Centre | | - | Repair Service | | - | Mobile Data/Fax Services Applications | | - | Bill Settlement | | - | Service Change/Reconnection | | - | New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase | | - | Change Ownership |
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| | Causeway Bay | | | Address: | Shop G2, G/F., Mcdonald's Bldg, 46-54 Yee Wo Street
(Exit E of Causeway Bay MTR station. Take the zebra crossing from Jumbo Sogo Department Store, turn left and walk ahead until reaching McDonald) | | Office Hour: | Mon-Sat: 10:00am-10:00pm; Sun/PH: 10:00am-10:00pm | | Services: | | - | SmarTone-Vodafone Sales & Customer Service Centre | | - | Mobile Data/Fax Services Applications | | - | Bill Settlement | | - | Service Change/Reconnection | | - | New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase | | - | Roaming Handset Rental Service | | - | Change Ownership |
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| | Central
Experience Store | | | Address: | G/F, 31-37 Des Voeux Road Central
| | Office Hour: | Mon-Sat: 8:00am-8:30pm; Sun/PH: 11:00am-8:00pm | | Services: | | - | SmarTone-Vodafone Sales & Customer Service Centre | | - | Mobile Data/Fax Services Applications | | - | Bill Settlement | | - | Service Change/Reconnection | | - | New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase | | - | Roaming Handset Rental Service | | - | Change Ownership |
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| | Central | | | Address: | Shop 2, G/F, Unicorn Trade Centre, No. 127-131 Des Vouex Road
| | Office Hour: | Mon-Sat: 9:30am-8:30pm; Sun/PH: 11:00am-8:30pm | | Services: | | - | SmarTone-Vodafone Sales & Customer Service Centre | | - | Bill Settlement | | - | Service Change/Reconnection | | - | New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase | | - | Roaming Handset Rental Service | | - | Change Ownership |
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| | Central | | | Address: | Shop 1025A, Podium Level 1, ifc mall, 1 Harbour View Street
| | Office Hour: | Mon-Sat: 9:30am-9:00pm; Sun/PH: 10:00am-9:00pm | | Services: | | - | SmarTone-Vodafone Sales & Customer Service Centre | | - | Mobile Data/Fax Services Applications | | - | Bill Settlement | | - | Service Change/Reconnection | | - | New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase | | - | Change Ownership |
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| | Chai Wan | | | Address: | Shop 325 Level 3, New Jade Shopping Arcade, 233 Chai Wan Road
| | Office Hour: | Mon-Sat: 10:00am-9:30pm; Sun/PH: 11:00am-9:30pm | | Services: | | - | SmarTone-Vodafone Sales & Customer Service Centre | | - | Bill Settlement | | - | Service Change/Reconnection | | - | New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase | | - | Change Ownership |
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| | Sai Wan Ho | | | Address: | Shop 12A, G/F, Tai On Bldg, 57-58 Shaukeiwan Road
(Exit B of Sai Wan Ho MTR station. Walk towards Taikooshing along the tramway) | | Office Hour: | Mon-Sat: 10:00am-9:30pm; Sun/PH: 11:00am-9:30pm | | Services: | | - | SmarTone-Vodafone Sales & Customer Service Centre | | - | Bill Settlement | | - | New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase | | - | Change Ownership |
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| | Wanchai | | | Address: | G/F, Mei Wah Bldg, 172 Johnston Road
(Exit A3 of Wanchai MTR station. Opposite to Tai Yau Bldg on the tramway) | | Office Hour: | Mon-Sat: 10:00am-9:30pm; Sun/PH: 11:00am-9:30pm | | Services: | | - | SmarTone-Vodafone Sales & Customer Service Centre | | - | Mobile Data/Fax Services Applications | | - | Bill Settlement | | - | Service Change/Reconnection | | - | New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase | | - | Change Ownership |
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| | Diamond Hill | | | Address: | Shop 130, Plaza Hollywood
(Lower Level of Park'n Shop, near Kee Wah Bakery) | | Office Hour: | Mon-Sat: 10:30am-10:00pm; Sun/PH: 10:30am-10:00pm | | Services: | | - | SmarTone-Vodafone Sales & Customer Service Centre | | - | Mobile Data/Fax Services Applications | | - | Bill Settlement | | - | Service Change/Reconnection | | - | New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase | | - | Change Ownership |
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| | Hunghom | | | Address: | Shop 7A, G/F, Ki Fu Bldg., 36-60F Tak Man Street
(Opposite to Fashion World) | | Office Hour: | Mon-Sat: 10:30am-10:00pm; Sun/PH: 11:00am-10:00pm | | Services: | | - | SmarTone-Vodafone Sales & Customer Service Centre | | - | Bill Settlement | | - | Service Change/Reconnection | | - | New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase | | - | Change Ownership |
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| | Jordan | | | Address: | Shop G, G/F, Lucky House, 18-24 Jordan Road
| | Office Hour: | Mon-Sat: 10:30am-10:00pm; Sun/PH: 10:30am-10:00pm | | Services: | | - | SmarTone-Vodafone Sales & Customer Service Centre | | - | Bill Settlement | | - | Service Change/Reconnection | | - | New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase | | - | Change Ownership |
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| | Kowloon Bay | | | Address: | Shop P49-50, Telford Plaza 1
| | Office Hour: | Mon-Sat: 10:00am-9:30pm; Sun/PH: 10:30am-9:30pm | | Services: | | - | New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase | | - | Change Ownership |
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| | Kwun Tong | | | Address: | G/F, 68 Yue Man Square
(Exit A1 of Kwun Tong MTR station. Opposite to Bonds Fun City) | | Office Hour: | Mon-Sat: 10:00am-10:00pm; Sun/PH: 11:00am-10:00pm | | Services: | | - | SmarTone-Vodafone Sales & Customer Service Centre | | - | Mobile Data/Fax Services Applications | | - | Bill Settlement | | - | Service Change/Reconnection | | - | New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase | | - | Roaming Handset Rental Service | | - | Change Ownership |
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| | Mongkok | | | Address: | Shop 7-8, G/F and 1/F, Hang Lung Mansion, 46 Dundas Street
(near Ka Lok Shopping Arcade) | | Office Hour: | Mon-Sat: 10:00am-10:00pm; Sun/PH: 11:00am-10:00pm | | Services: | | - | SmarTone-Vodafone Sales & Customer Service Centre | | - | Repair Service | | - | Bill Settlement | | - | Service Change/Reconnection | | - | New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase | | - | Roaming Handset Rental Service | | - | Change Ownership |
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| | Mongkok | | | Address: | Shop 1, G/F, Sim City of Chung Kiu Commercial Building, 47-51 Shantung Street
(Exit E2 of Mongkok MTR station) | | Office Hour: | Mon-Sun/PH: 11:00am-10:30pm | | Services: | | - | Mobile Data/Fax Services Applications | | - | Service Change/Reconnection | | - | New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase | | - | Change Ownership |
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| | Mongkok | | | Address: | G/F, Lee Kwan Building, 44 Argyle Street
(Exit D3 of Mongkok MTR station. Opposite to Sincere Podium Store) | | Office Hour: | Mon-Sat: 10:30am-10:00pm; Sun/PH: 10:30am-10:00pm | | Services: | | - | Mobile Data/Fax Services Applications | | - | Bill Settlement | | - | Service Change/Reconnection | | - | New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase | | - | Change Ownership |
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| | Mongkok | | | Address: | Shop No. G20, G/F, Pioneer Centre, 750 Nathan Road
| | Office Hour: | Mon-Sat: 10:30am-10:00pm; Sun/PH: 10:30am-10:00pm | | Services: | | - | Mobile Data/Fax Services Applications | | - | Bill Settlement | | - | Service Change/Reconnection | | - | New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase | | - | Change Ownership |
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| | Sham Shui Po | | | Address: | Shop A2, G/F, Kam Wah Mansion, 226-242 Cheung Sha Wan Road
| | Office Hour: | Mon-Sat: 10:30am-10:00pm; Sun/PH: 10:30am-10:00pm | | Services: | | - | Bill Settlement | | - | Service Change/Reconnection | | - | New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase | | - | Change Ownership |
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| | Tsim Sha Tsui | | | Address: | G/F, The Bodynits Building, 3 Cameron Road
(Exit B2 of Tsimshatsui MTR station. Opposite to McDonald) | | Office Hour: | Mon-Sat: 10:00am-10:00pm; Sun/PH: 11:00am-10:00pm | | Services: | | - | SmarTone-Vodafone Sales & Customer Service Centre | | - | Mobile Data/Fax Services Applications | | - | Bill Settlement | | - | Service Change/Reconnection | | - | New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase | | - | Change Ownership |
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| | Kwai Chung | | | Address: | Shop 119, 2/F, Kwai Chung Plaza, 7-11 Kwai Foo Road
| | Office Hour: | Mon-Sat: 10:30am-10:00pm; Sun/PH: 10:30am-10:00pm | | Services: | | - | SmarTone-Vodafone Sales & Customer Service Centre | | - | Bill Settlement | | - | Service Change/Reconnection | | - | New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase | | - | Change Ownership |
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| | Ma On Shan | | | Address: | Shop 2248, Level 2, Sunshine City Plaza
| | Office Hour: | Mon-Sat: 10:00am-9:30pm; Sun/PH: 10:30am-9:30pm | | Services: | | - | Bill Settlement | | - | New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase | | - | Change Ownership |
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| | Shatin | | | Address: | Shop 352-353, Level 3, Phase I New Town Plaza
| | Office Hour: | Mon-Sat: 10:00am-10:00pm; Sun/PH: 11:00am-10:00pm | | Services: | | - | SmarTone-Vodafone Sales & Customer Service Centre | | - | Mobile Data/Fax Services Applications | | - | Bill Settlement | | - | Service Change/Reconnection | | - | New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase | | - | Roaming Handset Rental Service | | - | Change Ownership |
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| | Shatin | | | Address: | Shop 9, Level 3, Shatin Plaza
| | Office Hour: | Mon-Sat: 10:30am-10:00pm; Sun/PH: 10:30am-10:00pm | | Services: | | - | SmarTone-Vodafone Sales & Customer Service Centre | | - | Service Change/Reconnection | | - | New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase | | - | Change Ownership |
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| | Sheung Shui | | | Address: | Shop No. 209-210, Level 2, Landmark North
| | Office Hour: | Mon-Sat: 10:00am-9:30pm; Sun/PH: 11:00am-9:30pm | | Services: | | - | SmarTone-Vodafone Sales & Customer Service Centre | | - | Mobile Data/Fax Services Applications | | - | Bill Settlement | | - | Service Change/Reconnection | | - | New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase | | - | Change Ownership |
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| | Tai Po | | | Address: | Shop 30, G/F, Fortune Plaza, 4 On Chee Road
| | Office Hour: | Mon-Sat: 10:00am-9:30pm; Sun/PH: 10:30am-9:30pm | | Services: | | - | Bill Settlement | | - | Service Change/Reconnection | | - | New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase |
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| | Tseung Kwan O | | | Address: | UG078-79, Metro City Plaza Phase II, 8 Yan King Road
| | Office Hour: | Mon-Sat: 10:30am-10:00pm; Sun/PH: 10:30am-10:00pm | | Services: | | - | Bill Settlement | | - | Service Change/Reconnection | | - | New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase | | - | Change Ownership |
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| | Tsing Yi | | | Address: | Shop 148, Maritime Square
| | Office Hour: | Mon-Sat: 10:00am-9:30pm; Sun/PH: 11:00am-9:30pm | | Services: | | - | SmarTone-Vodafone Sales & Customer Service Centre | | - | Bill Settlement | | - | Service Change/Reconnection | | - | New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase | | - | Change Ownership |
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| | Tsuen Wan | | | Address: | Shop No.4, G/F Dang Fat Mansion, 10-20 Tai Ho Rd.
(Down the bridge from Nam Fung Centre) | | Office Hour: | Mon-Sat: 10:00am-10:00pm; Sun/PH: 11:00am-10:00pm | | Services: | | - | Mobile Data/Fax Services Applications | | - | Bill Settlement | | - | Service Change/Reconnection | | - | New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase | | - | Roaming Handset Rental Service | | - | Change Ownership |
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| | Tsuen Wan | | | Address: | Shop 228, 2/F, City Landmark I, 68 Chung On Street
| | Office Hour: | Mon-Sat: 10:00am-9:30pm; Sun/PH: 11:00am-9:30pm | | Services: | | - | SmarTone-Vodafone Sales & Customer Service Centre | | - | Mobile Data/Fax Services Applications | | - | Service Change/Reconnection | | - | New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase | | - | Change Ownership |
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| | Tuen Mun | | | Address: | Shop No. 2072-2073, 2/F, Tuen Mun Town Plaza Phase I
| | Office Hour: | Mon-Sat: 10:00am-10:00pm; Sun/PH: 10:30am-10:00pm | | Services: | | - | SmarTone-Vodafone Sales & Customer Service Centre | | - | Mobile Data/Fax Services Applications | | - | Bill Settlement | | - | Service Change/Reconnection | | - | New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase | | - | Change Ownership |
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| | Yuen Long | | | Address: | Shop D8, G/F, Lok Sing Building, 8-16 Kau Yuk Road
(Opposite to City Mall) | | Office Hour: | Mon-Sat: 10:00am-9:00pm; Sun/PH: 11:00am-9:00pm | | Services: | | - | SmarTone-Vodafone Sales & Customer Service Centre | | - | Service Change/Reconnection | | - | New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase | | - | Change Ownership |
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| | Yuen Long | | | Address: | Shop 4, G/F Yuen Long Trade Ctr., 99-109 Castle Peak Rd.
(Adjacent to McDonald of Happy Plaza) | | Office Hour: | Mon-Sat: 10:00am-9:00pm; Sun/PH: 10:00am-9:00pm | | Services: | | - | SmarTone-Vodafone Sales & Customer Service Centre | | - | Bill Settlement | | - | Service Change/Reconnection | | - | New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase | | - | Change Ownership |
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