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Internet on mobile - Service details
Internet on mobile - Charges
RSS - Service details
RSS - Charges
Podcast - Service details
Podcast - Charges
Internet Radio - Service details
Internet Radio - Charges
Orb - Service details
Orb - Charges
Mobile Email (POP3) – Service Details
Mobile Email (POP3) – Charges
Internet on mobile - Service details
| Q1: |
What is "Internet on mobile" service? |
| A1: |
Internet on mobile allows you to enjoy a true "Internet Experience" on your mobile. This means, you get the Internet in its original format, with access to every single corner of every single webpage. For more information, please click here. |
| Q2: |
What pre-conditions are needed for subscribing to our the Internet Radio service? |
| A2: |
As long as you are a 3G voice plan customer with a HTML browser supported handset, you can subscribe. |
| Q3: |
What are the benefits of SmarTone-Vodafone's Internet on mobile service? Can I surf websites without subscribing to this Internet browsing plan? |
| A3: |
With SmarTone-Vodafone's Internet on mobile service, you can enjoy the following benefits:
- Bookmark-Sync: Integrates and synchronise your entire bookmarks from your PC to your mobile (and vice versa). Saves you time from inputting the web links by yourself.
- Video on the net: You can view internet videos from popular video websites like Yahoo! Video and YouTube in real time.
- Tell a friend : Recommend your favorite videos or websites to your buddies.
- RSS / Podcast/ Internet Radio/ Orb/ Mobile Email (POP3): You are able to apply for the use of RSS / Podcast / Internet Radio/ Orb service/ Mobile Email (POP3)
- Charges: Reasonable and affordable pricing ($28 per month for 20MB daily usage and only $68* per month if you want unlimited us.) That's fantastic value.
*12- month contract is required.
- If you don't subscribe to the Internet browsing plan, you can still surf the websites. However, you can't enjoy the Internet browsing plan's benefits listed above. So we suggest you join the plan to start worry free surfing.
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| Q4: |
Can I view all Internet videos? |
| A4: |
Basically, we're tried to make as many videos available as possible websites, such as YouTube, Yahoo! Video, Google video, etc. But given the rapid development in the internet world from time to time, you may not be able to view some video websites. In these instances we really welcome you tell us about these and we'll do our best to accommodate them. |
| Q5: |
Can I send videos and websites to my friends through the "Tell a friend" function? |
| A5: |
- Yes, simply enter your friends mobile number and email address. Your friends will receive a SMS containing that video link and your personal message standard SMS charges apply.
- For outside Hong Kong friends, you can simply enter their e-mail address and they will receive an email containing the video link, and it's free of charge.
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| Q6: |
What can I do with the Internet browsing plan? |
| A6: |
- You can browse the Internet (via the native browser on your mobile*; it includes music and video streaming)
- You can send and receive webmails (via the native browser on your mobile*)
- You can watch Internet videos (via the native browser on your mobile*)
*Includes mobile phones and PDAs |
| Q7: |
Does the Internet browsing plan include downloading of music, video, and software files? How do I know if a file can be downloaded or if it's a streaming file? |
| A7: |
The Internet browsing plan includes video, music and software file streaming, but not downloads. Downloading files will be charged at a standard data rate. When you start to download a file, your handset will ask you for confirmation, but a streaming file will play the content straight away. |
| Q8: |
If I browse the Internet via the software application I installed myself, can my browsing usage be deducted from the Internet browsing plan? |
| A8: |
We suggest you browse the Internet via the native browser on your mobile to enjoy the best experience. For data usage that's not generated from your mobile's native browser, it cannot be deducted from Internet browsing plan, so standard data charges will apply. |
| Q9: |
Must I browse using SmarTone iN! > 'www' so that the usage can be deducted from the Internet browsing plan? |
| A9: |
You can browse using SmarTone iN! > 'www' ,but you can also do it via your mobile's native phone browser. Either way, the usage will be deducted from the Internet browsing plan. |
| Q10: |
Can my browsing usage be deducted from the Internet browsing plan if I use my mobile to connect to my laptop? |
| A10: |
The Internet browsing plan is only for browsing the Internet on mobile, and not for connecting to computers (modem use).If you do so, then standard data charges will apply. If you do go online using your computer, we recommend you use our Mobile Broadband service to get the best experience. Try it out at one of our stores. |
| Q11: |
Can the usage of the following be deducted from the Internet browsing plan? |
| A11: |
- Browsing via Internet Explorer or Pocket PC? Yes.
- Browsing via a non-native browser on a mobile, such as: Opera mini or a self-installed browser? No.
- Instantly chat with friends via the pre-installed Pocket MSN? No.
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| Q12: |
What's the highest speed of Internet on mobile? |
| A12: |
The speed is 3.6 Mbps (HSPA), which lets you enjoy the best browsing experience on mobile. |
| Q13: |
I use pre-paid SIM. Can I subscribe to Internet on mobile? |
| A13: |
Internet on mobile service is only available to 3G voice plan customers. If you'd like to find out more about our 3G voice plans, please visit one of our stores. |
| Q14: |
What about push e-mails (e.g. via BlackBerry)? |
| A14: |
The Internet browsing plan includes usage for checking your web mail. If you want to check your push emails, we suggest you to join our data plan or BlackBerry from Vodafone service. Otherwise, standard data charges will apply. If you’d like more info, please visit one of our stores. |
| Q15: |
I check my email via email.smartone-vodafone.com – will the usage be deducted from my Vodafone Business Email plan or the Internet browsing plan? |
| A15: |
The usage will be deducted from your Vodafone Business Email plan. |
Internet on mobile - Charges
| Q1: |
How much does the Internet browsing plan cost? |
| A1: |
Please click here. |
| Q2: |
How much is the charge for using "Tell a Friend" function? |
| A2: |
- Free for sending to SmarTone-Vodafone users.
- Standard SMS applies for sending to users of other operators.
- Free for sending email.
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| Q3: |
Can I continue to view Videos or surf Web Mail services during roaming? How much is it? |
| A3: |
You can continue to use the Internet browsing service during roaming, and standard data roaming charges apply. |
| Q4: |
I am not using your recommended handsets, can I still subscribe to the Internet browsing service? |
| A4: |
Sure. However, we recommend you to use one of our HTML supported handsets to enjoy a superior experience of web browsing. There are so many to choose from. Come to our stores to see the selection. |
| Q5: |
Can I check my Internet browsing plan usage? Will I be informed if I upgrade to the unlimited plan? |
| A5: |
You do not need to worry about the usage consumption because a SMS alert will be sent to you the next day after you are upgraded. |
RSS - Service details
| Q1: |
What is "RSS" service? |
| A1: |
RSS service allows frequently updated daily online content, such as news, automatically sent to your computer/ mobile phone. With our RSS service, you can log on to SmarTone iN! > www> Multimedia Fetch> RSS, to select your RSS feeds from our default RSS links or simply synchronise your favourite RSS feeds from your PC to your mobile phone via our Bookmark-Sync software. It saves you time for visiting different websites. |
| Q2: |
Is it necessary to download a "RSS" software (client)? |
| A2: |
- No requirement to install additional software.
- You simply logon to SmarTone iN! > www > Multimedia Fetch to access RSS. It's simple and convenient. Moreover, you don't need to worry about installing software again when you switch mobile phones in the future.
- To enjoy this service, you only need to subscribe RSS monthly plan at $30 per month.
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| Q3: |
What pre-conditions are needed for subscribing to the RSS service? |
| A3: |
If you are a 3G voice plan customer and currently subscribe to our Internet Browsing plan, then you can subscribe to the RSS service. However, if you want to get an even better experience, a handset with HTML browser is preferred. |
| Q4: |
Can I import my favourite RSS feeds in this service? |
| A4: |
- You can bookmark your selected RSS feeds from our default RSS links.
- In addition, you can synchronise your RSS feeds from your computer to your mobile (or vice versa) via our exclusive Bookmark-Sync software.
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RSS - Charges
| Q1: |
I read RSS feeds via the built-in RSS Reader on my mobile phone, does that mean I can enjoy unlimited browsing of RSS feeds if I subscribed to the RSS monthly plan? |
| A1: |
RSS monthly plan allows you to have unlimited access to our RSS service. If you browse the RSS feeds via the built-in RSS reader on your mobile phone, standard data charge will apply. |
| Q2: |
Can I continue to use the RSS service during roaming? How much is it? |
| A2: |
You can use the RSS service during roaming, standard data roaming charges will apply. |
| Q3: |
I subscribe to the RSS monthly plan. What if I read the RSS feeds via the pre-installed RSS reader? Can the usage be deducted from my RSS monthly plan? |
| A3: |
If you currently subscribe to the RSS monthly plan, you can access your RSS feeds through SmarTone iN! > 'www' , or you can read them via the built-in RSS reader on your mobile. However, if you don't subscribe to the RSS monthly plan, and you use the RSS service via the built-in RSS reader, then standard data charges will apply. |
Podcast - Service details
| Q1: |
What is "Podcast" service? |
| A1: |
- Podcast allows you to access your favourite audio or video files (e.g. radio program) on your mobile phone. Since they are pre-recorded, so you enjoy them at your leisure.
- Through SmarTone-Vodafone Podcast service, you can choose your links from our default Podcast links or simply synchronise your favourite Podcast links from your PC to your mobile phone via our Bookmark-Sync software.
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| Q2: |
Is it necessary to download a Podcast software (client)? |
| A2: |
- You can enjoy our Podcast service without downloading any additional software.
- You can simply logon to SmarTone iN! > www > Multimedia Fetch > Podcast to access this service. It's simple and convenient. Moreover, you don't need to worry about installing software again when you switch mobile phones in the future.
- Simply join our Podcast service plan at $30 per month and you can enjoy our convenient Podcast service.
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| Q3: |
What pre-conditions are needed for subscribing to the Podcast service? |
| A3: |
If you are a 3G voice plan customer and currently subscribe to the Internet Browsing plan, then you can join our Podcast service. However, if you want to get a better experience, a handset with HTML browser is preferred |
| Q4: |
Can I import my favourite Podcast links in this service? |
| A4: |
- You can bookmark your selected Podcast feeds from our default links.
- In addition, you can synchronise your Podcast links from your computer to your mobile (or vice versa) via our exclusive Bookmark-Sync software.
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Podcast - Charges
| Q1: |
My mobile phone has a built-in Podcast Reader, does that mean I can enjoy unlimited browsing of Podcast links if I subscribed to the Podcast monthly plan? I use to browse Podcast links before, does that mean I can enjoy unlimited browsing of Podcast links if I join the Podcast monthly plan? |
| A1: |
- Podcast monthly plan includes the usage generated from our Podcast service.
- If you browse the Podcast links via the built-in Podcast Reader on mobile phone, standard data charge will apply.
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| Q2: |
Can I continue to use the Podcast service during roaming? How much is it? |
| A2: |
Yes, you can use the Podcast service during roaming, standard data roaming charges will apply. |
Internet Radio - Service details
| Q1: |
What are the advantages of the "Internet Radio" service? What are the differences between Internet Radio and FM Radio? |
| A1: |
- "Internet Radio" allows to you listen to the most popular radio channels around the world, like Japan, UK, USA, Philippines…etc. Simply pick the radio channel, then you can enjoy unlimited listening!
- FM radio stations focus only on radio channels in Hong Kong or some of the regions in China. Choice is therefore limited.
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| Q2: |
Does Internet Radio cover all local radio channels? What about the channels in other countries? |
| A2: |
We select the most popular local and foreign radio channels for your enjoyment. |
| Q3: |
Is it necessary to download any "Internet Radio" software (client)? |
| A3: |
- Our Internet Radio service does not require you to install any additional software.
- You can simply logon to SmarTone iN! > www > Internet Radio to access Internet Radio. It's simple and convenient. Moreover, you don't need to worry about installing software again when you switch mobile phones in the future.
- To enjoy this service, you only need to join the Internet Radio monthly plan at $30 per month.
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| Q4: |
What pre-conditions are needed for subscribing to the Internet Radio? |
| A4: |
If you are a 3G voice plan customer and subscribe to the Internet Browsing plan, then you can subscribe to the Internet Radio service. However, if you want to enjoy a superior experience, a handset with HTML browser is preferred. |
| Q5: |
Can I import my favourite Podcast links in this service? |
| A5: |
- You can bookmark your selected Internet Radio channels from our extensive list of default channels.
- In addition, you can synchronise your RSS feeds from your computer to your mobile (or vice versa) via our exclusive Bookmark-Sync software.
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Internet Radio - Charges
| Q1: |
Can the Internet Radio service usage be deducted from my current 3G Data Plan, if I don't subscribe to this monthly service? |
| A1: |
- Internet Radio service only applies to Internet Radio monthly service subscriber, so the Internet Radio service usage can’t be deducted from your current 3G Data Plan.
- The Internet Radio monthly service plan is only $30 per month* which allows you to enjoy unlimited Internet Radio usage. It's definitely a bargain and save you a great deal of expenses.
* local usage only |
| Q2: |
Can I continue to use the Internet Radio service during roaming? How much is it? |
| A2: |
- You can use the Internet Radio service during roaming.
- Standard data roaming charges will apply.
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Orb - Service details
| Q1: |
What is Orb? |
| A1: |
- It is a personal PC on mobile freeing your worries of insufficient handset storage due to large multimedia file.
- Connected with your home PC, Orb encrypts your multimedia files and streams them onto your handset directly, so you no longer need to put up with the lengthy downloading process whenever you want to share your favorite images with others or open video and mp3 files.
- And the phone memory space can be spared for other better use.
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| Q2: |
How can I use the Orb service? |
| A2: |
- You need to apply the Internet browsing plan and the Orb monthly plan.
- Simply download the Orb software to your own computer (such as PC)
- Set up your own Orb account
- Input relevant information (including login ID, password, email address) during the installation process.
- System requirements:
- Window XP (SP2)
- AMD Athlon 3200 or above processors, or 2.4-Ghz Intel Pentium IV processor or equivalent (if using a slower processor, unstable streaming may occur)
- 512MB RAM
- Broadband internet
- 100MB free disk space
Click here to get more information about the Orb user Guide. |
| Q3: |
What pre-conditions are needed for subscribing to the Orb service? |
| A3: |
If you are a 3G voice plan customer and currently subscribe to the Internet Browsing plan, then you can subscribe to the Orb service. However, if you want to get a superior experience, a handset with HTML browser is preferred. |
Orb - Charges
| Q1: |
How much does the Orb monthly plan cost? |
| A1: |
Please click here for more information. |
| Q2: |
Can I continue to use the Orb service during roaming? How much is it? |
| A2: |
- You can use the Orb service during roaming.
- Standard data roaming charges will apply.
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Mobile Email (POP3) - Service Details
| Q1: |
Why choose Mobile Email (POP3)? |
| A1: |
POP3 email helps you access your email extra quick. You don't need to go to a website and wait for page loading before checking your inbox. With just one click, you go straight to your emails. You can always access your POP3 emails while you are on the move. |
| Q2: |
What can I do with the Mobile Email (POP3) plan? |
| A2: |
For a small monthly fee, you can enjoy unlimited access of your POP3 emails and uploading/downloading attachments. |
Q3: |
How to set up my POP3 email account? |
| A2: |
Please click here to learn how to set up your email account or visit Smartone-Vodafone stores to check out the details. |
Mobile Email (POP3) - Charges
| Q1: |
How much does the Internet browsing plan cost? |
| A1: |
Please click here. |
| Q2: |
Can I continue to use Mobile Email (POP3) service during roaming? How much is it? |
| A2: |
The monthly fee covers local (HK) usage only. Standard data roaming charges apply whilst roaming. |
| Q3: |
If I check my emails via the software application I installed myself, can the usage be deducted from the Mobile Email (POP3) plan? |
| A3: |
You must access emails via the pre-installed POP3/IMAP4 applications on your mobile. If not, standard data charges will apply. |
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