Manage your calls - Voice mail user guide

Voice mail provides you with a fast and convenient service that is so easy to use and you'll never miss a call again.

How to set up voice mail
Dial

from your handset then press

and follow the prompts to set the following features:

Call forward to voice mail
Divert all incoming calls to voice mail service by pressing

Change personal PIN
The default PIN is preset to 1234. You can change your PIN anytime to enhance security. For access method, please refer to voice mail features overview. Choose any 4 to 10 digit combinations (do not use 0, * or #).

Change your greeting
You can record a personal greeting of up to 30 seconds to prompt your callers to leave a message in your mailbox. You can change your greeting anytime you wish. For access method, please refer to voice mail features overview

Activate / de-activate date & time
All messages come with a date and time display. You can choose to activate or de-activate this function.

Activate / de-activate message auto-play function
When this function is activated, the system will automatically play your message after you press

on your handset.

Skip PIN
The system is set to skip PIN request when you directly access your messages from your handset. You may de-activate this function for more secure PIN access.

Change your message alert mode
You can choose between auto message delivery or SMS alert

Checking your messages

Method 1:
Key in

on your handset (not applicable when roaming)

Method 2:

1.	Dialling via tone-dial fixed line or any mobile phone. HK $1 is charged per call.
2.	If you are roaming overseas:
		To check with a mobile phone, press (HK $1 per access plus roaming charges)
		To check with a touch-tone phone, press IDD access code, then press (HK $1 per access plus relevant IDD charge)
3.	After you're connected, press to interrupt your greeting and enter your PIN at the prompt (preset PIN is 1234)

Method 3:

check through *131* PhoneHome while you're roaming
Press

on your mobile phone
( *131* PhoneHome charges applies when using Method 3 to check your messages)

Remark:
Airtime charges will apply once you have been connected to voice mail by dialling

on your handset.

*	Only applicable to retrieving message by pressing from your handset