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For Sharp, Vodafone, Toshiba, Xera, Sanyo and BlackBerry® from Vodafone, please see Repair service by SmarTone-Vodafone. These SmarTone-Vodafone exclusive handsets are supplied with a one-year warranty and handset accessories are supplied with a six-month warranty (unless otherwise specified).
If your handset brand is not listed above, please consult your handset manufacturer directly. You can also click below for more details:
Sony Ericsson, Motorola, Nokia, Samsung, Others
Repair service by SmarTone-Vodafone
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Sharp, Vodafone, Toshiba, Xera, Sanyo, Blackberry® from Vodafone and other SmarTone-Vodafone exclusive handset users plus Mobile Broadband users can visit either one of the SmarTone-Vodafone customer centres on Hong Kong Island or Kowloon side for service:
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KOWLOON
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Address
Suite 1705 – 9, 17/F, Hang Lung Centre,
2 – 20 Paterson Street, Causeway Bay |
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Address
G/F and 1/F, Hang Lung Mansion,
46 Dundas Street, Mongkok |
Opening hours
10:00am - 9:00pm, Monday - Saturday
11:00am - 9:00pm, Sunday and public holidays |
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Opening hours
10:00am - 9:30pm, Monday - Saturday
11:00am - 9:30pm, Sunday and public holidays |
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Most repairs (apart from exceptional cases) are completed within two hours. |
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An inspection fee will be charged if the product warranty has expired. |
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We also provide a free data back up service for repaired handsets. |
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If you cannot come in person, you may authorise a third party to do so on your behalf by providing a signed authorisation letter together with a copy of your Hong Kong ID card. |
Note: please note that from 13 September 2007 our retail stores will no longer be able to accept handsets for repair.
Repair service by manufacturers
Here is some useful information on different manufacturers:
Sony Ericsson Customer Service Centres
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Room 5207, 52/F, Hopewell Centre, 183 Queen's Road East, Wan Chai, Hong Kong |
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Room 1109, Park In Commercial Centre, 56 Dundas Street, Kowloon |
Opening hours
11:00am - 8:00pm, Monday - Saturday
12:00am - 4:00pm, Sunday and public holidays
Enquiry hotline
8203 8863
Motorola Customer Service Centres
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Room 1501 – 1502, 15/F, World Trade Centre, 280 Gloucester Road Causeway Bay, Hong Kong |
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12/F Ginza Plaza, 2A-2H Sai Yeung Choi Street South, Mongkok, Kowloon |
Opening hours
10:00am - 7:00pm, Monday - Saturday
11:00am - 6:00pm, Sunday and public holidays
Enquiry hotline
2506 3888
NOKIA Customer Service Centres
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Unit 903, 68 Yee Wo Street, Causeway Bay, Hong Kong |
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Unit 910-14, Park-in Commercial Centre, 56 Dundas Street, Mongkok, Kowloon |
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G-1/F, Shun Wah Building, 735 – 735A Nathan Road, Mongkok, Kowloon |
Opening hours
10:30am - 9:00pm, Monday - Sunday
Repair hours
11:00am - 8:00pm, Monday - Sunday
Enquiry hotline
2136 6338
Samsung - Global Tech (Holdings) Ltd.
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36/F, Soundwill Plaza, 38 Russell Street, Causeway Bay, Hong Kong |
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Unit 9-12, 10/F, Office Tower, Langham Place, 8 Argyle Street, Mongkok, Kowloon |
Opening hours
10:00am - 09:00pm, Monday - Sunday and public holidays
Enquiry hotline
8203 6999
Note: Handset repair service for the Z308 is provided by SmarTone-Vodafone. Please see repair service.
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