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Our 24-hour International toll-free hotline is available in major countries throughout the world. Please call the numbers below and our customer care officers are ready to serve you.
Traveller customers can simply call the FreeLine *131*111# with their handsets for assistance†.
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Roaming charges apply for non-Traveller customers. |
| Roaming Destinations |
Access Channel |
24-hour Dialling Method |
| Australia |
Landline or Mobile |
0011 800 2880 2688 |
| China / New Zealand |
Landline |
00 800 2880 2688 |
| Indonesia |
Landline |
001 803 852 7413 |
| Italy |
Landline or Mobile |
800 781 840 |
| Japan |
Landline (KDDI) |
001 010 800 2880 2688 |
| Landline (Japan Telecom) |
0041 010 800 2880 2688 |
| Landline (IDC) |
0061 010 800 2880 2688 |
| Mobile^ |
+800 28802688 |
| Philippines |
Landline or Mobile
(Globe Telecom) |
1 800 8085 0010 |
| Singapore |
Landline |
00 800 2880 2688 |
| Mobile (SingTel) |
001 800 2880 2688 |
| Mobile (Mobile One) |
002 800 2880 2688 |
| South Korea |
Landline |
008 800 2880 2688 |
| Mobile^ (SK Telecom) |
+800 28802688 |
| Mobile^ (KT Freetel) |
001 800 2880 2688 |
| Netherlands |
Landline |
0800 022 9649 |
| Thailand |
Landline or Mobile |
001 800 2880 2688 |
| USA / Canada |
Landline or Mobile |
011 800 2880 2688 |
| France / Germany / Macau / Malaysia / Switzerland / Taiwan / UK |
Landline or Mobile |
00 800 2880 2688 |
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Customers are required to use 3G enabled handset |
Remark:
Overseas network providers will charge for local airtime usage when you call this hotline via mobile phone. |
Hotline support extended when your are abroad
Should you lose your phone while you are overseas, simply call our 24-hour service hotline and we will immediately arrange the barring of all outgoing calls from the lost SIM card to prevent unauthorized usage. We will also help you get reconnected quickly, so that you can receive incoming calls to your original mobile number, retrieve your phonebook via the Internet and make outgoing calls*, to ensure that disruption to your communication is minimized.
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You need to subscribe to our phonebook backup service. Please call 2880 2688 for details. |
Retrieve your Online Phonebook !
Roaming Assistance Service in China
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SmarTone-Vodafone customers can access roaming enquiries and assistance at selected China Mobile Communication retail stores in the following cities. |
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If you lose your SIM card in the following cities, you can report the loss and terminate the card immediately at any of the following China Mobile Communication retail stores. Your SIM card can also be replaced if necessary at the following service centres: |
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Beijing
Meihui Service Hall, No.58 Dongzhong Street, Dongcheng District, Beijing |
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Guangzhou
80, Meidong Road, Guangzhou City |
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Shenzhen
3/F, Guotong Bldg., 9023 Binhe Road, Futian District, Shenzhen 518048 |
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Dongguan
2 Floor,No.31 Yunhe xi er Lu, Dongguan City |
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Zhongshan
Global Access Building service hall - 139.South QI Wan Road. Zhongshan |
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Foshan
Foshan GSM Building East, Kui Qi Road, Foshan |
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Zhuhai
Everbright International Trade Centre, Haibin Road South. Zhuhai City
No.10 Xu Ri Street, Jing An Town, Dou Men Country, Zhuhai City |
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