| Q1: |
What is BlackBerry Internet Solution Email v2.4? What is the difference between BlackBerry Internet Solution Email v1.8 and v2.4? |
| A1: |
BlackBerry Internet Solution Email v2.4 provides a superior, simple and device centric wireless email experience. There are several changes between v1.8 and v2.4, including web interface, mailbox management and wireless features. |
| Q2: |
Why do I need to upgrade the BlackBerry Internet Solution Email from v1.8 to v2.4? |
| A2: |
After upgrading to BlackBerry Internet Solution Email v2.4, you can take advantage from the latest release and enjoy the complete email management from handheld:
| - |
Inbox on BlackBerry from Vodafone web interface will be removed, you can have a complete email management on your handheld |
| - |
No limitation on the mailbox storage, so that you can hassle free from the size of email that you receive |
| - |
Better integration with your third party email accounts, provides you with an ultimate email control on the handheld |
| - |
Multiple email account icons on the BlackBerry handheld, you can manage your emails with ease (not available for BlackBerry® Connect™ *) |
| - |
Enhanced attachment viewing experience which support PDF, RTF, MP3 and WAV file format (for handheld software v4.2.2 or above) |
| - |
Able to invite, receive, accept and decline meeting request function, you can control your appointment on the move (for handheld software v4.2.2 or above) |
| - |
Support Delivery and Read notifications, so that you are in total control of your email (for handheld software v4.2.2 or above) |
| - |
Real time and two-way synchronization for Yahoo!Mail and Gmail that helps you increase your responsiveness |
|
| Q3: |
What are the most significant changes of BlackBerry Internet Solution Email v2.4? |
| A3: |
There are several significant changes when comparing the BlackBerry Internet Solution Email from v1.8 to v2.4:
| - |
Inbox on BlackBerry from Vodafone web interface will be removed
|
| - |
No limitation on the mailbox storage |
| - |
Messages older than 30 days will be automatically removed from BlackBerry server while your original source will not be affected |
| - |
Real time and two-way synchronization for Yahoo!Mail and Gmail |
|
| Q4: |
When can I upgrade to BlackBerry Internet Solution Email v2.4? |
| A4: |
You can upgrade to BlackBerry Internet Solution Email v2.4 at anytime before 18 April 2008 by self-migration. |
| Q5: |
How can I upgrade to BlackBerry Internet Solution Email v2.4? |
| A5: |
When you login to the BlackBerry from Vodafone web interface, you will see the web page of "Upgrading to BlackBerry Internet Solution v2.4". You can follow the instructions to complete the upgrade in few minutes. If you do not proceed the self-migration, the BlackBerry Internet Solution Email v1.8 will be automatically upgraded to v2.4 on 18 April 2008. |
| Q6: |
Can I refuse to upgrade to BlackBerry Internet Solution Email v2.4? |
| A6: |
Since this is a global system enhancement aims to provide a superior, simple and device centric wireless email experience. In order to allow the users to take advantage from the latest release and enjoy the complete email management from handheld, BlackBerry Internet Solution Email v1.8 will not be available on 18 April 2008 onwards and all the BlackBerry Internet Solution Email v1.8 users will be automatically migrated to v2.4. |
| Q7: |
Should I upgrade to BlackBerry Internet Solution Email v2.4 on 18 April 2008 only? |
| A7: |
No. You can upgrade to BlackBerry Internet Solution Email v2.4 at anytime before 18 April 2008 by self-migration. |
| Q8: |
What will happen if I do not proceed the self-migration before 18 April 2008? |
| A8: |
If you do not proceed the self-migration, the BlackBerry Internet Solution Email v1.8 will be automatically upgraded to v2.4 on 18 April 2008. |
| Q9: |
What data will be migrated over from BlackBerry Internet Solution Email v1.8 to v2.4? |
| A9: |
After the upgrade, the following data will be carried over seamlessly:
| - |
Your email addresses |
| - |
The emails which are pushed to your handheld. However, these emails will be automatically removed from your handheld starting on the 31st day after the upgrade |
| - |
Configuration information (if any, including auto-signature, friendly name, sent-from address names) |
|
| Q10: |
What data will not be migrated over from BlackBerry Internet Solution Email v1.8 to v2.4? |
| A10: |
The following data will not be migrated from BlackBerry Internet Solution Email v1.8 to v2.4:
| - |
Inbox on BlackBerry from Vodafone web interface |
| - |
Filters (if any) |
| - |
Auto-BCC (if any) |
| - |
Auto-reply addresses (if any) |
| - |
Miscellaneous inapplicable features on v2.4 (Address book and secret Q&A) |
|
| Q11: |
What can I do if I want to keep the emails which are older than 30 days? |
| A11: |
Since emails which are older than 30 days will be automatically removed from BlackBerry server, while the original source will not be affected. These emails cannot be sent or forwarded, nor download more for viewing attachment (if any) via the handheld. If you want to keep these emails, you can refer to your original source or you can enable "Auto-forward" feature in the BlackBerry from Vodafone web interface. Therefore the emails will be automatically forwarded to another third-party email account, such as Yahoo!Mail or Gmail.
"Auto-forward" feature can be set for all incoming messages, or messages with attachments.
How to Set an "Auto-forward" feature:
| 1. |
Go to the following URL: http://www.smartone-vodafone.blackberry.com |
| 2. |
Enter the your User ID and Password and click "Login" |
| 3. |
On the BlackBerry from Vodafone web interface, click "Email Account" in the left pane |
| 4. |
Click "Edit" beside your BlackBerry email address |
| 5. |
In the Auto-forward field, type the email address of your forward-to email account |
| 6. |
Set an auto-forwarding rule for email messages and click "Save" |
To cancel the Auto-forward feature, do not set the Auto-forward field. |
| Q12: |
What would happen to my existing emails after the migration if I am currently using BlackBerry® Connect™ devices*? |
| A12: |
Those emails which are pushed to your handheld prior to the upgrade can only be read via the handheld while you can not forward, reply nor download more for content and attachment viewing (if any). |
| Q13: |
If I am using BlackBerry® Connect™, will all integrated email accounts migrated over from BlackBerry Internet Solution Email v1.8 to v2.4? |
| A13: |
Most BlackBerry® Connect™ users are able to migrate from one system to the other seamlessly. However, some BlackBerry® Connect™ devices can not support many email addresses settings. Given this limitation, if you have more email accounts than the device can handle, only the BlackBerry email address will be migrated.
For example, if you are using a phone that can accept 1 email address setting, then only the BlackBerry email address would be migrated. You could need to add another account manually. However, if the device supports over 2 integrations, all of the email addresses would be seamlessly migrated.
* Support BlackBerry® Connect™ device list: Asus M530W, Dopod 838 Pro, Dopod C500, Dopod C730, HTC TyTN II, Motorola Maxx Q9, Nokia 6810, Nokia 6820, Nokia 6822, Nokia 9300, Nokia 9500, Nokia E50, Nokia E60, Nokia E61, Nokia E61i, Nokia E65, Nokia E70, Palm Treo 750v, Sony Ericsson M600i, Sony Ericsson P910, Sony Ericsson P1i, Sony Ericsson P990i, Vodafone 1210 |
