| Q1 |
What's the difference between mobile broadband and WiFi? |
| A1 |
WiFi is restricted by hotspots, so you need to be in the right place when you connect, and you may not find hotspots everywhere. Connections are only possible within about 50 meters of a hotspot. Beyond 25 meters of a hotspot, performance and speed of connection may be affected. With Mobile Broadband's seamless HSPA network, you get continuous coverage across Hong Kong, enjoying the freedom of Internet access anytime and everywhere without the restriction of WiFi hotspots. |
| Q2 |
What is the difference between HSPA and current 3G networks? What are the benefits of using HSPA? |
| A2 |
Our seamless HSPA network supports blazing fast speeds – downloads at 14.4 Mbps. That's about 40x the speed of 3G, which downloads at 384 Kbps.
HSPA Technology enables better quality video and multimedia services for use by customers, allowing faster browsing, email access, and downloading of popular videos, multimedia files, games and documents.
|
| Q3 |
How about the HSPA coverage and speed of your service? Is it the same for all network providers? |
| A3 |
Our HSPA coverage reaches every corner of Hong Kong. It's available wherever there is 3G coverage, and supports blazing fast speeds on the go – downloads at 14.4 Mbps and Hong Kong's first 2Mbps uploads.
Other network providers may not support HSPA all over Hong Kong, limiting users to only 384 Kbps for uploads. In addition, we are the only provider with supports for up to 14.4 Mbps downloads at this time. |
| Q4 |
Can I use Mobile Broadband overseas? What about network coverage and quality? |
| A4 |
You can use Mobile Broadband roaming in over 190 destinations on HSPA, 3G and GPRS networks. We have more destinations covered than any other Hong Kong operator, and the best network quality by any measure. Overseas networks are constantly tested for reliability , so you can roam with confidence. |
| Q5 |
Is my computer compatible? |
| A5 |
We support most laptops and desktops, PC and Mac. The USB Stick Modem has these system requirements:
| - |
Microsoft® Windows® 2000, Windows® XP, Windows Vista™ or an Apple Mac OS X 10.3.9 or above |
| - |
At least 50MB free disk space and 256MB RAM |
| - |
Free USB socket |
To learn more about the system requirements of other device models, check the detailed Installation & User Guide.
Money Back Guarantee
Should you find Mobile Broadband incompatible with your PC or Mac within 7 days, you can take your computer and modem to any of our stores for assistance. If the modem (including packaging) is in good working condition and our staff still fail to set Mobile Broadband up on your computer, we guarantee to refund you in full. |
