| Q1 |
What's the difference between mobile broadband and WiFi? |
| A1 |
WiFi is restricted by hotspots, so you need to be in the right place when you connect, and you may not find hotspots everywhere. Connections are only possible within about 50 meters of a hotspot. Beyond 25 meters of a hotspot, performance and speed of connection may be affected. With Mobile Broadband's seamless HSPA network, you get continuous coverage across Hong Kong, enjoying the freedom of Internet access anytime and everywhere without the restriction of WiFi hotspots. |
| Q2 |
Can I use Mobile Broadband overseas? What about network coverage and quality? |
| A2 |
You can use Mobile Broadband roaming in over 200 destinations on HSPA, 3G and GPRS networks. We have more destinations covered than any other Hong Kong operator, and the best network quality by any measure. Overseas networks are constantly tested for reliability , so you can roam with confidence. |
| Q3 |
Is my computer compatible? |
| A3 |
We support most laptops and desktops, PC and Mac. The USB Stick has these system requirements:
| Power 21︰ |
| - |
Microsoft®Windows®7, Windows® XP, Windows Vista™ or an Apple Mac OS X 10.3.9 or above |
| - |
At least 100MB free disk space and 256MB RAM |
| - |
USB interface |
| Power 7 & Power 3︰ |
| - |
Microsoft®Windows®7, Windows® XP, Windows Vista™ or an Apple Mac OS X 10.3.5 or above |
| - |
At least 50MB free disk space and 100MB RAM |
| - |
USB interface |
To learn more about the system requirements of other device models, check the detailed Installation & User Guide.
Money Back Guarantee
Should you find Mobile Broadband incompatible with your PC or Mac within 7 days, you can take your computer and modem to any of our stores for assistance. If the modem (including packaging) is in good working condition and our staff still fail to set Mobile Broadband up on your computer, we guarantee to refund you in full. |
